The Power of Onboarding

Set Your Staff Up for Success

As a restaurant owner, one of the most important aspects of your job is to train new hires. How can you expect them to do their jobs well if they aren't given the proper training? If you want your staff to succeed, you need to give them the proper tools to do so.

The first step to setting your staff up for success is to provide them with exceptional onboarding. This is the opportunity that you don't want to waste, this is the moment where employees decide whether or not they're going to be engaged. You want to make a solid first impression that will be imprinted into your employees.

Organizations with a standard onboarding process experience 50% greater new hire retention

A strong onboarding process sets your employees up for success because they know what is expected of them. A poor onboarding experience sets them up for failure and puts them at a disadvantage. If you want to have an all-star team, it's crucial that you provide them with onboarding. Here are three key benefits to having a strong onboarding process for your employees:

  1. Increased employee engagement
  2. Increased retention
  3. Increased productivity

What are you doing to maximize your onboarding experience for your employees? What are you doing to show them the value of working at your restaurant? What entices them to stay?

Benefit #1: Higher Employee Engagement

It's so important to make sure that your employees are engaged at work, you want your employees to actually be interested in their jobs. Engaged employees are enthusiastic about their tasks, and this enthusiasm starts with the onboarding process. You only have one shot to make a first impression of what it is like to work at your restaurant, and this is why it's important to convey to your new hires the benefits of working at your establishment. Employee engagement helps cultivate a better culture at your restaurant, and it also impacts the level of customer service that is provided.

Highly engaged workplaces see a 10% increase in customer ratings and a 20% increase in sales

When employees are more engaged, they provide better service for customers. Customers that have a better experience are more satisfied and turn into loyal customers. These loyal customers are your season ticket holders, they're the ones who have your restaurant in their frequent rotation.

Loyal customers will spend 67% more compared to new customers, and this is why it's so important to make sure that each experience for your customers is of 5-star quality. The only way to ensure this is to have engaged employees, and you start engaging your employees through the onboarding process.

Benefit #2: Better Employee Retention

The first six months are the most crucial for new hires. It is within this time period where most employees decide whether or not this is the right position for them.

90% of employees decide whether or not to stay or leave within the first six months on the job

It's crucial that new employees are provided onboarding during this time period, this is when they learn the skills that they need to have in order to be successful. It is through training that employees are able to develop their skills to improve their performance, you can't expect employees to get any better without the solid foundation of proper training.

When you teach your employees the skill set that they need in order to accomplish their tasks, you're empowering them. It boosts their confidence, and they believe that they have the necessary skills to help them tackle their responsibilities. Employees who are confident in their abilities at work are more likely to stay at their current job.

Benefit #3: Increased Productivity

It's important that you provide your new hires with goals for them to achieve within a certain time frame. Employees want to know what is expected of them, they want to have milestones to hit to measure their progress.

77% of new hires are able to achieve performance milestones when they receive formal onboarding

When you arm your employees with the tools and skills that they need to accomplish these milestones, they're able to hit the ground running. It's also important that you provide them with support, you need to let them know that you're there to help them overcome obstacles that come their way. Highly engaged teams are 21% more productive. Engagement starts with a strong onboarding process, this is where you get the ball rolling for your employees being invested into their tasks. Engaged employees are more productive, and they can accomplish their tasks more efficiently.

You Can't Afford to Not Onboard

Onboarding new employees is a crucial part of the puzzle for training new hires. There is too much on the line to ignore onboarding for new employees, it's worth the time and resources that you would put forth. You'll reap the benefits of onboarding your employees, and your employees will thank you for the process as well.