Your employees work incredibly hard at your restaurant, they put their blood, sweat, and tears into their jobs.
The restaurant industry can be incredibly taxing on employees because of how stressful it is, the industry is extremely demanding. It's important that you take care of your employees because they are the solid foundation to your restaurant.
Employees can easily get burnt out and overwhelmed in this industry and that contributes to the high turnover rate of 73% in 2017. These principles below will guide you in the right direction to improve the well- being of your staff.
Open communication is important for cultivating a sense of transparency within your restaurant. The best restaurants have open communication channels from the top down, and transparency between management and employees encourages trust between both parties.
You want your employees to feel comfortable coming to you with any issues or qualms that they're experiencing. You should also feel comfortable addressing pitfalls with your employees without a sense of disengagement evolving from the conversation.
It's important to identify areas that need improvement, but it's even more important that employees know that it's a team effort. A team is only as strong as its weakest player, and this is why employee training is crucial.
Training provides you with an opportunity to expand your employees' knowledge base. It empowers employees because they gain new skills that can help them both professionally and personally. When you train your employees, it shows them that you believe in their growth and want to see them succeed.
Here are benefits of training your staff:
It is very easy for employees to be discouraged when they're working hard and they're not being acknowledged for their efforts.
The main reason why employees tend to leave their jobs within this industry is that they feel underappreciated. More often than not, their hard work is going unnoticed, so their success buckets aren’t being filled. When employees feel like they aren’t valued at work, they’ll easily jump ship to work at another restaurant where they will be valued by management.
When employees feel like they aren’t valued at work, they’ll easily jump ship to work at another restaurant where they will be valued by management.
A lack of appreciation leads to high turnover, and this is why it’s important to provide consistent praise for your employees. Employees who feel valued and as though their hard work is recognized tend to be more engaged at work. Engaged employees are more productive and generate more revenue for your restaurant. It’s a win-win situation for both parties.
If you want to retain your employees and make sure that they're happy at work, you should implement these 3 missing ingredients into your culture.
These can become your new guiding principles to help steer your restaurant in the right direction. Without happy employees who will stay, you're a sinking ship.
Restaurants that have these 3 ingredients implemented into their culture are sailing easily and are outcompeting the rest.