Customers have so many options to choose from when thinking about where to go out to eat. The market is oversaturated with options, it can be overwhelming for consumers.
This is why it is so important to make your restaurant stand out among the sea of competition. If you want to differentiate your restaurant from the rest of the pack, you need to make customer service your brand differentiator.
Price and product are factors that can easily be replicated, but exceptional customer service is something that cannot easily be ripped off.
When you create a memorable experience for customers, they'll never forget it. People will never forget how you made them feel, and this is why they need to receive top of the line service from the moment that they walk through the door.
If you want customers to choose your restaurant over the competition, you need to provide consistent 5-star customer service each and every time that they dine at your establishment. The service has to be on point every single time, otherwise, you'll lose those customers forever.
If people are going to make the effort to dine out, you have to make the experience worth their while. This is done by enhancing their customer experience which will help cultivate customer loyalty.
If you can provide consistent 5-star customer service, you will become a restaurant that is in the regular rotation of restaurants for consumers. You'll become their "go-to" place when they're thinking about going out to eat. People will start to recommend your restaurant to their family and friends, and this will drive new traffic through your door.
Satisfied customers are your biggest brand advocates, people love to support brands that they have a great experience with. Happy customers generate word of mouth around the community, and they'll mention the exceptional experience they had at your restaurant.
Until now, there has never been a way to quantify customer service. Restaurant owners were making decisions based upon "feel" instead of "real". The problem with going off of gut feeling is that it is usually wrong, but data isn't wrong.
Hoptix720 provides restaurant owners, just like you, with the ability to look at the most important aspects of the restaurant industry. It provides owners with a 360-degree view of what the customers are experiencing when they dine at the restaurant.
This information is delivered right to your lap, it's never been easier to understand how your restaurant is currently running.
Your employees are the ones that are responsible for providing 5-star customer service, and if they are underperforming, this hurts your reputation within the community.
A system that allows you to quantify your speeds of service gives you the ability to course correct the path you're on so that you can better operate your restaurant.
Pitfalls can be identified so that both you and your employees know which areas need to be improved upon so that your guests' experience can be enhanced. You can show your employees the video footage to identify the areas that they can grow their skills in.
You can pull examples of great service being provided to show your employees what they should model their own behavior after. Using video for training is the most impactful way to get through to your employees, so using hoptix720 is an ideal way for your employees to comprehend concepts.
Once employees have the proper training, they can then incorporate that knowledge into their work performance. Now your employees are empowered to provide the best customer service possible, and this will help you stand out among your competitors.
This ultimately leads to a higher reputation of being known for stellar customer service, and this is one way to drive traffic to your restaurant.
