3 Ways For Your Restaurant To Be Progressive

Customer service is the number one differentiator, it's the new battlefield for restaurants. Regardless of if customers spend $10 or $100 on a meal, they deserve to experience 5-star customer service. You only get one chance to make a first impression, so you want to make sure that you get it right the first time.

How do you make a good first impression? You greet customers upon arrival, acknowledge them at the bar, get them their food quickly, and check in frequently to make sure they're satisfied. The key to providing 5-star customer service is having engaged employees at your restaurant. When you have engaged employees, they're more productive and provide better service.

If you want to make that stellar first impression, it all stems from training your employees so that they have the necessary skills to help them provide a memorable experience for customers. This requires onboarding and training for your employees so that they have the tools to help them succeed in providing a 5-star customer experience.

  1. Start to Benchmark- We know that you can't improve if you can't measure it. How do you expect your employees to get better at their jobs if they don't have a baseline to compare themselves to? It's important to set short term goals for your employees to work toward achieving. A weekly check-in can help you measure their progress and it also helps you pinpoint areas where their weaknesses lie. Some extra attention should be given to these areas so that employees can strengthen their skills in this area.
  2. Practice What You Preach- It's not enough to just talk a big game about improving, you actually need to put those words into action. You need to live out your restaurant's core values and set an example for your employees. A great time to implement these values is during the employee onboarding experience. Onboarding is crucial for engaging your employees, and this is the time to explain to your employees the importance of providing 5-star customer service. Without motivated and productive employees, your restaurant can't succeed. You'll notice over time that your employees' skill sets will improve with the training they've received.
  3. Embrace Change- Restaurant owners who understand that change is inevitable and welcome growing throughout this transition period are the ones who will be successful. While some restaurants remain stagnant because they're afraid of change, restaurants that understand the importance of being dynamic will succeed. Progressive restaurants embrace change and understand the importance of changing with the times, and they also recognize that it all starts internally with great management and engaged employees. Here are three concepts to help your restaurant be progressive in this ever-changing market space.

Good business is all about keeping your customers happy so that they become loyal customers who spend more money. It's important though to also recognize the importance of keeping your employees happy also. You can't provide 5-star customer service to visitors if you don't have that solid foundation of engaged employees at work. What sets hoptix720 apart from other systems is that it gives restaurant owners a 720-degree view of their operations. They have a 360-degree view of how customers are being treated by watching the video analytics, and they also have a 360 degree view of how their employees are operating on a day-to-day basis.

Owners can have visibility over both segments which is incredibly powerful. They now have more awareness than ever before. Restaurant owners that are progressive understand the importance of visibility in helping them make smarter business decisions that are based off of fact instead of "feel".