Customer service is the number one differentiator, it's the new battlefield for restaurants. Regardless of if customers spend $10 or $100 on a meal, they deserve to experience 5-star customer service. You only get one chance to make a first impression, so you want to make sure that you get it right the first time.
How do you make a good first impression? You greet customers upon arrival, acknowledge them at the bar, get them their food quickly, and check in frequently to make sure they're satisfied. The key to providing 5-star customer service is having engaged employees at your restaurant. When you have engaged employees, they're more productive and provide better service.
If you want to make that stellar first impression, it all stems from training your employees so that they have the necessary skills to help them provide a memorable experience for customers. This requires onboarding and training for your employees so that they have the tools to help them succeed in providing a 5-star customer experience.
Good business is all about keeping your customers happy so that they become loyal customers who spend more money. It's important though to also recognize the importance of keeping your employees happy also. You can't provide 5-star customer service to visitors if you don't have that solid foundation of engaged employees at work. What sets hoptix720 apart from other systems is that it gives restaurant owners a 720-degree view of their operations. They have a 360-degree view of how customers are being treated by watching the video analytics, and they also have a 360 degree view of how their employees are operating on a day-to-day basis.
Owners can have visibility over both segments which is incredibly powerful. They now have more awareness than ever before. Restaurant owners that are progressive understand the importance of visibility in helping them make smarter business decisions that are based off of fact instead of "feel".
