Eliminate missed sales, ensure best hospitality practices, and identify training opportunities by being alerted if guests are left waiting too long
Finally possess accurate total traffic counts, including diners, bar patrons, and walk outs by simply counting EVERY CUSTOMER that walks in and out
Eliminate missed sales, ensure best hospitality practices, and identify training opportunities by being alerted if guests are left waiting too long
Finally possess accurate total traffic counts, including diners, bar patrons, and walk outs by simply counting EVERY CUSTOMER that walks in and out
Reports delivered for your most important speeds/quality of service. Specific dates, times, averages with supporting videos. Quickly reference and train your staff
Save time correlating POS data with video, and identify process and behavioral training opportunities by quickly tying visual to transactional data
Now you are running your business the smart way, so go and review the analytics report and video footage with your team and celebrate because your customers look so happy on camera and on top of that your revenues reached a record, good job!...... Not there yet? then keep reading or schedule a call >>
What if there was a way to dramatically increase the amount of useful information about your business and your staff performance, all in just a few hours each week? Even better what if you were able to quickly retrieve and analyze data at any time, from anywhere in the world, and use that data to improve the profitability of your business.
Time to greet customer at door
Time to acknowledge customer at bar
Time for server to get to table after host seats
Time for hot plate to get off pass
Time for table to get drinks after they sit
Time for table to be turned over
“Customer Experience will overtake price and product as the key brand differentiator by the year 2020.” (CompTIA)
Make smarter decisions based on Facts versus Feelings
With Hoptix720 your managers will find the right information 10 times faster to improve your restaurant or bar.
Video is the #1 coaching and engagement tool as visuals improve training comprehension by close to 400%
Your staff will process information 60,000 times faster than just verbal learning which will cut your training time in half.
If millennials are engaged they will provide a better service
Employee productivity increases by 22% and customer service increases by 41% when your staff is highly engaged. (Harvard Business Review)
81% of millenials say they’re motivated to work harder when appreciation is shown for their work on a weekly basis. (Glassdoor)
62% of Millennials and GenX say that professional development contributes to their job satisfaction. (CompTIA)
Customers come back and tell others when they are happy
86% of customers will pay more for better customer service. (Amex)
It can be up to 7X more expensive to gain a new customer than it is to keep an existing one. (Groovv)
96% of unhappy customers will not complain and 91% of those will never return.
Don’t fall behind....By 2019 50% of companies will be implementing a formal business model focused on customer service. (Gartner)
Now you have more free time and a growing business
Just a 5% increase in customer retention can increase your profits by 95%
(Bain and Co)
Turnover lowers by 25% with engaged staff.
Hoptix720 hand delivers never-before-seen speeds and quality of service analytics, with supporting video, to elevate your employee engagement, customer service and profits!
I was looking for the next competitive edge that Hoptix provides, and it enables us to become better...this is a proactive approach for restaurants.
He ran his restaurants as smart as he thought he could but didn't realize he lost thousands of dollars every month from customer service and retention issues, labor costs and engagement, and waste.
Total losses hit over $100,000.
After joining Hoptix720, Massimo saw a drastic increase in employee engagement, productivity, and customer satisfaction. And all that money he was losing? He stopped losing it. Now he has another location and incredible work-life balance.
Now he has increased his overall HEALTH: 30% increase in bottom line, 20% more time for his family and his own interests, and 100% happier mindset.
"As a restaurant owner, we suffer from razor thin profit margins. But this system pays for itself with the time savings, improvements in staff productivity and ongoing positive reinforcement..."
Andy - The Berkshire, the Pig and the Sprout - Denver, Colorado
"When running a restaurant business, there's a million things against you. We wanted to utilize technology to be better than we were yesterday and be one step ahead of our competitors..."
Josh - Branca, Char, Hattie's, Bitter Honey, The Revelry - Rochester, NY.
"Hoptix 720 is more than just a security and surveillance system. It's a business improvement system that has enabled us to manage the restaurant from anywhere..."
Jodi - The Cub Room - Rochester, NY
"With hoptix720, we’ve seen a 25% increase in employee productivity across the board and 3% increase to our bottom line. With 57 locations that’s impactful. Also we’ve uncovered and solved areas that improved our overall hospitality to the customers, the quality of our food, and also our food safety and cleanliness."
Rick C. - Wendy's (Fox Corp.)
Frequently
Asked
Questions
Your Hoptix720 system gives you tools to build a better business. Specifically, you get a custom-designed hardware package installed in your restaurant, as well as access to software that converts that video data into actionable insights.
Our team installs a state of the art, customer video system and software in your restaurant. Then we train you on our easy-to-use software platform to observe and analyze the data we provide to you that is critical to your business.
Choose the package that's right for you and pay each month. Discounts are available if you pay annually, and there's a small startup cost to get the system installed and setup. See pricing >>
Simply contact our customer service team when you need help. We'll either have the problem fixed or a service call scheduled within 60 minutes. (During normal business hours M-F 8:30 to 4:30).
Get business coaching from our experienced executive team. Their insights and expertise will give you a competitive advantage, allowing you to increase revenue and reclaim your time.
Of course. We'll simply add some high res cameras to record trouble areas of safety and theft. You may be able to use some of your existing cameras too if you'd like.
We believe hospitality owners make this world a better place by providing an often desired Human Xperience (HX).
When they have better information they can coach their employees to perform at a higher level. Employee improvement results in a better experience not only for themselves, but also the customers and owners.
Shortly thereafter, their local community sees the impact made by a thriving operator who has minimized unemployment and also fostered community members with life skills that will fill the streets for years to come.
OUR BELIEF IN THIS INDUSTRY DRIVES US TO DELIVER EXCELLENCE IN VIDEO ANALYTICS INTEGRATION.
JOIN US.
This Agreement shall commence on the Effective Date and shall continue for a comfort guarantee period of ninety (90) days (“Comfort Guarantee Period”). Customer shall utilize the Comfort Guarantee Period to evaluate the effect and results of the Hardware, Services and Software. During the Comfort Guarantee Period, the Agreement may be terminated by Customer for “Good Cause” (as defined below), if, and only if, Customer provides timely written notice to the Provider stating the basis for such “Good Cause,” including the nature and character of any alleged deficiencies, and provides Provider a minimum of twenty (20) business days to audit Customer’s use of the Hardware, Services and Software and address the deficiencies identified in writing by Customer. Customer agrees to cooperate with such audit and provide reasonable assistance and access to materials and Location(s) reasonably necessary to conduct such audit. For purposes of this Section, “Good Cause” shall mean that: (a) Customer has actively used the Hardware, Services and Software in accordance with Provider’s instructions for a minimum of seventy-five (75) calendar days, as determined by Provider in its sole discretion; and (ii) Customer experienced no performance and behavioral improvements relating to its staff/employees during such period at the Location(s), as determined by Provider in its sole discretion. If Customer terminates this Agreement for Good Cause during the Comfort Guarantee Period, Customer remains obligated to pay Provider: (i) the “Initial Payment” (as defined below); and (ii) a pro rata share of any and all Hardware as a Service Investment payments, Service Fees and Service Payments up to and including the date of the termination.
